Privacy Policy

Privacy Policy

Last Updated: 14th of April, 2026

At The Creative Medical, we respect your privacy and take your trust seriously.
This Privacy Policy describes how Creative Medical Services Inc. dba “The Creative Medical”
(the “Company,” “we,” “us,” or “our”) handles your personal data — from the categories of information we collect
to the rigorous protocols we use to protect it and the rights you maintain to control it.

We believe in open communication, the ethical handling of sensitive information, and full compliance with U.S. federal and state privacy laws,
consumer protection statutes, and healthcare communication standards.

I. Our Identity and Commitment

Our mission is to deliver reliable medical and wellness information, streamlined patient services, and advanced care coordination tools —
all while safeguarding your personal and contact data with the highest level of confidentiality.
This policy applies to all users of our Website and any individuals who opt into our digital communication programs.

2. Information We Collect

We collect only the data that helps us serve you better. Depending on your interaction with our site or services, this may include:

  • Contact Details: Name, phone number, and email address that you voluntarily submit through forms or scheduling tools.
  • Communication Data: SMS opt-ins, consent records, and responses to our outreach messages.
  • Technical Data: Browser type, IP address, device ID, and activity logs that help us analyze site performance.
  • Medical Interaction Data: Basic appointment or consultation notes that you provide voluntarily (we do not collect protected health records unless securely submitted).

We do not knowingly collect or store sensitive information such as credit card data or full medical records through this Website.

3. How We Use Your Information

Your information is used to:

  • Respond to your questions or appointment requests.
  • Provide relevant healthcare updates, service reminders, and patient resources.
  • Send SMS and email communications based on your explicit consent.
  • Improve our services, content quality, and website experience.
  • Fulfill legal, safety, and compliance obligations as required by U.S. law.

4. Text Message and Email Communications

About Our Messaging Program:

When you provide your phone number or email, you may choose to join our messaging list.
This allows Creative Medical Service to contact you about appointments, updates, or relevant offers.
You may receive:

  • Service Notifications: Appointment reminders, status updates, or schedule confirmations.
  • Health Tips & Announcements: Educational messages, awareness campaigns, or local clinic updates.
  • Promotional Notices: Discounts on services or patient loyalty programs.

Frequency and Automation:

Messages are recurring and may be sent via automated systems. Message frequency varies by user activity.
Standard message and data rates may apply.

Your Consent and Rights under TCPA:

  • By opting in, you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA) to receive automated SMS and email marketing messages, including text messages sent via an Automatic Telephone Dialing System (ATDS).
  • You are never required to agree to SMS or email marketing to receive medical care or services.
  • You can withdraw consent at any time by replying STOP, CANCEL, or UNSUBSCRIBE to text messages, or by clicking the unsubscribe link in emails.
  • For help, reply HELP or contact us directly at support@thecreativemedical.com.
  • Your opt-in record (including timestamp and consent language) is securely stored for legal verification.

Data Safeguards & Strict Non-Sharing Policy:

All opt-in data is encrypted and access-controlled.
We do not sell, rent, lease, or share your mobile phone number or SMS opt-in data with any third parties, affiliates, or partners for their own marketing or promotional purposes.
We adhere strictly to TCPA, CAN-SPAM, and HIPAA communication standards for healthcare-related messaging.

5. Data Storage and Security

We take privacy protection seriously. All data is stored on secure servers using modern encryption and network defense measures.
Only authorized staff members with a professional need-to-know basis can access your data.
We routinely review our storage policies to maintain compliance with national data protection laws.
If any data breach were to occur, affected users would be promptly notified as required by law.

6. Cookies and Analytics

Like most websites, we use cookies to remember user preferences, track engagement, and measure performance.
Cookies help us understand how visitors interact with our pages, allowing us to improve navigation and content relevance.
You can disable cookies through your browser settings. However, disabling them may limit access to some features.

7. Sharing Information

We respect your confidentiality and share data only when necessary. Information may be shared with:

  • Operational Partners: Providers who support our scheduling, hosting, or message delivery systems (under strict confidentiality agreements).
  • Legal Entities: Government agencies or authorities when legally required to comply with subpoenas or regulations.
  • Business Changes: If we merge or restructure, your data will remain protected under the same privacy obligations.

(Note: As stated in Section 4, SMS opt-in data and phone numbers are strictly excluded from being shared with third parties for marketing purposes).

8. Data Retention

Your information is kept only for as long as needed to fulfill its intended purpose or meet legal obligations.

  • Once you opt out of communications, your record is deactivated immediately.
  • We may retain limited anonymized data to improve services and track analytics.
  • Any identifiable health-related data is handled under HIPAA privacy principles and deleted when no longer necessary.

9. Children’s Privacy

Our Website is intended for adult users. We do not knowingly collect personal data from individuals under the age of 13.
If you believe a child has submitted information, please notify us at support@thecreativemedical.com, and we will remove it.

10. Your Privacy Choices & California Rights (CCPA/CPRA)

You are in control of your data. Depending on your location, you may have the right to:

  • Request access to or a copy of your data.
  • Request correction or deletion of your information.
  • Withdraw consent for communications.
  • Limit how your data is used or shared.

California Privacy Rights (CCPA/CPRA):

If you are a California resident, you have the right to opt out of the “sale or sharing” of your personal information.
The Creative Medical does not sell your personal data for monetary compensation, nor do we share it for cross-context behavioral advertising.

To exercise your rights, contact us at support@thecreativemedical.com with your request.

11. Updates to This Policy

We occasionally update this Policy to reflect new legal requirements or service improvements.
Revisions will be posted here with a new effective date.
We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to:

The Creative Medical
Website: https://thecreativemedical.com
Email: support@thecreativemedical.com
Address: 8010 W 23RD Ave, Suite 1, Hialeah, FL, 33016